Privacy Policy
Effective date: 15 July 2026
Songlines of the Soul ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable professional obligations relating to health information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage with our psychotherapy or sound healing services.
Privacy Policy - the basics
Depending on how you interact with us, we may collect:
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Personal information
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Name
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Date of birth
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Phone number
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Email address
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Postal address
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Emergency contact information
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Health information
Where you engage our services, we may collect health information that is relevant to providing psychotherapy or sound healing services, including:
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Medical history
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Mental health history
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Current concerns
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Referral information
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Session notes
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Other information you choose to share
Health information is considered sensitive information under Australian privacy law.
How we collect information
Information may be collected when you:
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complete a new client intake form
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book an appointment
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contact us by phone or email
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attend appointments
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subscribe to updates (if offered)
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browse our website
Some technical information such as browser type, pages visited and device information may also be collected automatically through cookies and website analytics.
Why we collect your information
We collect personal information to:
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provide psychotherapy and sound healing services
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communicate regarding appointments
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maintain clinical records
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respond to enquiries
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process payments where applicable
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comply with legal and professional obligations
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improve our website and services
Clinical records
As a registered psychotherapist, Ali Lee maintains confidential clinical records in accordance with professional and legal requirements.
Clinical information is only collected where reasonably necessary for the provision of therapeutic services.
Storage of information
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be securely stored using trusted third-party service providers, including:
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Halaxy (practice management)
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Wix (website)
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Google Workspace (email and document storage)
These providers employ security measures designed to protect personal information.
Disclosure of information
We do not sell or rent your personal information.
Information will only be disclosed where:
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you have provided consent
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it is required by law
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there is a serious and imminent risk to your safety or another person's safety
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disclosure is required under mandatory reporting obligations
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disclosure is otherwise permitted by Australian law
Where appropriate and with your consent, information may also be shared with other healthcare providers involved in your care.
Cookies and analytics
This website may use cookies and website analytics to understand how visitors use the site and improve user experience.
You can disable cookies through your web browser settings if you prefer.
Access and correction
You may request access to the personal information we hold about you and request corrections if you believe information is inaccurate.
Some requests may be limited where permitted under Australian privacy law.
Data retention
Clinical records are retained for the period required by Australian law and applicable professional standards before being securely destroyed or de-identified.
Third-party websites
This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Contact us
If you have any questions about this Privacy Policy or wish to access or correct your information, please contact:
Alison Lee
Songlines of the Soul
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Email: hello@songlinesofthesoul.com.au
Phone:Â +61 413 187 746
Complaints
If you believe your privacy has been breached, please contact us first so we can attempt to resolve your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).